Verified Professional Standards
Every ProGo professional is identity-verified and reviewed for skill and reliability before going live.
- Government ID check
- Trade or skill verification
- Background screening
- Continuous quality reviews
Safety first, always
Verified pros · Secure payments · 24/7 support
Community Safety Guidelines
We expect every member to treat others with respect and follow safety rules during every visit.
- No discrimination or harassment
- Professional conduct on site
- Respect customer property
- Wear ID badges on jobs
How Reviews Work
Reviews come only from customers who completed a booking. Pros cannot edit or delete genuine reviews.
Emergency Safety Contacts
Dial 999 for life-threatening emergencies. ProGo support is available 24/7 for service issues.
- National emergency: 999
- ProGo support: +88 09666 PROGO
- Live chat inside the app
Customer Protection Policies
Bookings are covered by ProGo's service guarantee. If something goes wrong, we'll make it right.
Insurance Information
Eligible jobs are protected by our partner insurance up to ৳25,000 against damage caused during service. (Prototype)
Fraud Prevention Tips
Stay safe by following these tips.
- Always pay through ProGo
- Never share OTPs with anyone
- Verify the pro's photo & badge on arrival
- Report suspicious activity in-app
Prototype information only. Final policies will be published at launch.